Effective from: 20 th October 2025
Approved by: Joanna Morrish, Principal Solicitor
Company Number: 16438454
Registered Office: BeeLaw Ltd, 1 Hawthorn House, Medlicott Close, Corby, England, NN18 9NF
Status: BEELAW Ltd is not authorised or regulated by the Solicitors Regulation Authority (SRA)

BEELAW Ltd is committed to providing a high standard of service to all clients. We take complaints seriously and aim to resolve them promptly, fairly, and transparently. This policy explains how clients can raise concerns and how BEELAW Ltd will respond.

BEELAW Ltd is a limited company (registered in England and Wales, company number 16438454) providing unreserved legal services only. We are not authorised or regulated by the Solicitors Regulation Authority (SRA).

However, the solicitors working within BEELAW Ltd are individually regulated by the SRA and are personally bound by the SRA Code of Conduct for Solicitors (2019) and the SRA Principles.

Clients should be aware that:

• BEELAW Ltd is not covered by the SRA Compensation Fund; and
• Complaints about the company’s service cannot be investigated by the Legal Ombudsman.

However, complaints about a solicitor’s personal conduct may be referred to the SRA.

If you are unhappy with the service you have received, please let us know as soon as possible.

You can make a complaint by contacting:

Joanna Morrish
Principal Solicitor and Director
Email: info@beelaw.co.uk
Telephone: 01604 385 875
Registered Office: BEELAW Ltd, 1 Hawthorn House, Medlicott Close, Corby, England, NN18 9NF

Please include:

• Your name and contact details;
• A brief description of your concern; and
• How you would like the matter resolved.

We do our best to ensure the content on our website is accurate, but we make no guarantees or warranties. We accept no liability for any loss arising from your use of or reliance on this site.

As BEELAW Ltd is not SRA-authorised, clients cannot refer complaints about the company’s service to the Legal Ombudsman.

However, if your complaint relates to the personal conduct of an individual solicitor, you may contact the Solicitors Regulation Authority (SRA) directly:

Solicitors Regulation Authority (SRA)
Website: https://www.sra.org.uk/consumers/problems
Email: report@sra.org.uk
Telephone: 0370 606 2555

Examples of issues you can report to the SRA include:

• Dishonesty or lack of integrity;
• Breaches of confidentiality; or
• Failure to act in a client’s best interests.

All complaints will be recorded and reviewed periodically to help BEELAW Ltd improve its service.
This policy will be reviewed annually, or sooner if there are regulatory or operational changes.

We value all feedback, positive and negative, and use it to enhance our client care and professional standards.
Our goal is to resolve complaints promptly, professionally, and with respect for every client’s concerns.

BEELAW Ltd is committed to maintaining the highest standards of professionalism, fairness, and transparency in all dealings with clients, consistent with the SRA Standards and Regulations 2019.